Privacy Policy

1. Who We Are

This Privacy Policy applies to Cleaning Whizz Ltd, Company No. 15240652, registered in England and Wales. Our registered address is 124 City Road, Birmingham, B17 0HJ.

We are the data controller for the personal information we collect. You can contact us regarding your data at help@cleaningwhizz.uk or by calling 0121 724 0990.

2. What Personal Data We Collect

Data you provide directly

• Name — when submitting an enquiry form or booking a service
• Phone number — to contact you about your booking
• Email address — to send booking confirmations and correspondence
• Home address and postcode — to identify your local cleaning team and schedule visits
• Service preferences — type of clean, number of rooms, frequency
• Payment information — processed securely by our payment provider; we do not store card details

Data collected automatically

• IP address and browser type — collected by Google Analytics (GA4) to understand how our website is used
• Pages visited and time on site — anonymous usage statistics via GA4
• Cookie data — see our Cookie Policy for full details

3. Why We Collect Your Data (Legal Basis)

4. How Long We Keep Your Data

• Customer records — retained for 6 years after your last service (HMRC requirement)
• Enquiry form data — retained for 12 months if no booking is made, then deleted
• Analytics data — retained for 14 months by Google Analytics (default)
• Email correspondence — retained for 3 years

5. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share limited data with:

• Our cleaning staff — only name, address and service requirements needed to carry out your clean
• Google LLC — analytics data processed under Google's data processing terms (GDPR-compliant)
• Payment processors — card data is processed by our payment provider under PCI-DSS compliance
• HMRC and legal authorities — only where legally required

All third parties are required to handle your data in accordance with applicable data protection law.

6. International Data Transfers

Google Analytics may transfer data to the United States. Google operates under Standard Contractual Clauses (SCCs) approved by the European Commission and the UK ICO, providing adequate protection for your data.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent for analytics cookies at any time

To exercise any of these rights, contact us at help@cleaningwhizz.uk. We will respond within 30 days.

8. Cookies

We use cookies on this website. Please see our Cookie Policy for full details of what cookies are set, their purpose and how to manage them.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses HTTPS encryption for all data in transit. Access to customer records is restricted to authorised staff only.

10. Complaints

If you have concerns about how we handle your data, please contact us first at help@cleaningwhizz.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We recommend reviewing this policy periodically.

12. Contact Us