At Cleaning Whizz, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services. By using our services, you agree to the terms of this policy.
We may collect the following types of information:
Personal Information: Name, phone number, email address, and service address when you book our cleaning services.
Payment Information: Processed securely through third-party payment providers; we do not store your financial details.
Call Recordings: For quality assurance and dispute resolution, we may record customer service calls.
Service History & Feedback: Details about your previous bookings and any feedback you provide.
We use the collected information to:
Provide and improve our cleaning services.
Process payments and manage bookings.
Communicate with you regarding services, promotions, and inquiries.
Ensure customer satisfaction and resolve disputes.
Comply with legal and regulatory requirements.
To enhance customer service and resolve disputes, Cleaning Whizz may record phone calls with customers. However:
Recordings are used internally for training and quality control purposes.
We do not share or disclose call recordings unless required by law or in the case of a legal dispute.
Customers may request a review of a call, but access to the audio recording itself will not be provided.
Call recordings are stored securely and retained only for a limited period in accordance with our data retention policy.
We implement industry-standard security measures to protect your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
We do not sell or rent your personal information. However, we may share necessary information with:
Payment processors for secure transactions.
Service providers assisting in our operations (e.g., scheduling, customer support).
Legal authorities if required by law.
Depending on your location, you may have rights regarding your personal data, including:
Requesting access to your personal data.
Requesting correction or deletion of your data.
Opting out of marketing communications.
For privacy-related requests, contact us at help@cleaningwhizz.uk.
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.
For questions regarding this Privacy Policy, contact us at:
Cleaning Whizz help@cleaningwhizz.uk, +441217240990
Cleaning Whizz has been serving customers in West Midlands areas for the past few years with top rated 5 star reviews on Google!
Call Us Now 0121 724 0990